Shipping Policy

Important Information:

  • Order Cut-Off Time: 16:00 GMT
  • Order Processing Time: 1-3 business days (Monday - Friday)
  • Shipping Time: 4-6 business days (Monday - Friday)
  • Free Delivery: Available for all orders within the United Kingdom.

Shipping Process
After placing your order, you will receive a confirmation email, confirming that we’ve started processing it. The processing time typically takes 1-3 business days (Monday - Friday). Once processed, your order will be shipped, and we’ll send you an email with tracking information.

The expected shipping time is 4-6 business days (Monday - Friday).

We’re happy to offer free delivery for all orders within the United Kingdom.

Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic. Allow up to 2 extra business days (Monday to Friday) and don't forget to use your tracking code. If your package still hasn't arrived, please contact us, quoting your order number.

We kindly ask you to allow an additional 2 business days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at team@elmandessence.com, and we’ll investigate the issue.

Damaged or Incorrect Items
We apologize for any inconvenience caused by receiving damaged or incorrect items. If this happens, please take photos of the issue and send them to us at team@elmandessence.com. We will review your case promptly and ensure that you receive the correct, undamaged item.

Cancellations
If you wish to cancel your order, please contact us at team@elmandessence.com as soon as possible. Once your order is processed, we will no longer be able to cancel it.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT

Email: team@elmandessence.com
Phone Number: +443308226150
Contact Form: Click Here

Business Information
Elm & Essence is operated by Beltamor, a company registered in the Netherlands.

Company Number: 85744395
D-U-N-S Number: 494184313
VAT Number: NL004138571B61

Address:
Vissersdijk Beneden 70
Dordrecht 3319 GW